Rail passengers across the country face delays and cancellations after a fault with a radio system used by train drivers and signallers was discovered.
Passengers face delays across the UK after engineers found rail workers can't automatically log in to a radio communication system. National Rail said the fault was discovered in the GSMR radio system, which allows communication between train drivers and signal operators even in tunnels. A back-up manual log-in system is now in use, but this is causing 'a few minutes of delay'.
Those using ScotRail are now allowed to travel via 'any reasonable route' because of the issue. South Western Railway also told passengers its services may be delayed. For those seeking compensation, National Rail has advised customers to keep hold of train tickets and to make a note of the journey, as both would support any claim. Helen Dewdney, a consumer rights expert who runs The Complaining Cow site, said passengers are entitled to a 50% refund for a delay of more than 60 minutes.
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