She has described the last two winters as 'bitterly cold' and said it has been having an impact on both her mental and physical health
A frustrated woman says she has been left cold in her new-build as the home's heat pump is struggling to warm the property up. Christine Douglas, 59, moved into her Gusto Homes retirement bungalow in Collingham in July 2021, describing it as a "dream come true".
Christine described the last two winters as "bitterly cold" and said the situation has impacted her mental and physical health. She claimed other people had the same issue and said Gusto Homes gave residents the opportunity to have two radiators removed from their properties which would be replaced with an air conditioning unit that could blow out hot air in the winter.
In August, Christine said she was using around 6kWh of electricity a day, significantly less than the 20kWh she was using daily January 2023, with some days using 39kWh. In addition to the unground pump, Christine's bungalow also has a direct electric back-up heater to support the system. Christine said she has had several independent experts look at the system, who described the heat pump as "undersized for the property". The experts turned off radiators in the house to decrease the demand by 50%, but it still took nearly two hours to reach the target temperature, she added.
She added: "The latest thing I do wrong is set the thermostat above 18 degrees which is crazy. How can an extra-care retirement property not set its thermostat above 18 degrees, and why did we only find out about all the faults and failings in these systems after we'd moved in.
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