A holidaymaker has hit out at Ryanair for refusing to let her fly when her hand luggage was ‘too big’. Teresa Bruce managed to get to Benidorm without any problems but while queuing for the return flight home, she was stopped by staff.
A holidaymaker has hit out at Ryanair for refusing to let her fly when her hand luggage was ‘too big’.
They told her she would have to pay €69 to put the suitcase in the hold, but after her five-day break with friends she was broke and couldn’t afford the fee.medication but instead had to be escorted back through security and slept at the airport. Teresa phone a friend who wired her some money to pay the baggage fee, but by the time the cash arrived it was too late as the gate had closed.
A spokesperson for Ryanair said: “This passenger’s cabin bag exceeded the dimensions permitted for her flight from Alicante to Prestwick .
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