Many companies are struggling to derive value from GenAI because of a fundamental flaw in their approach: They think of GenAI as a traditional form of automation rather than as an assistive agent that gets smarter — and makes humans smarter — over time.
The authors suggest a framework, Design for Dialogue, for reimagining their processes to mirror the back-and-forth collaboration of human dynamics to create an effective and adaptable human–AI workflow. At the heart of the framework are three primary components: task analysis, interaction protocols, and feedback loops.Organizations are plowing millions of dollars into generative AI as they race to apply it in innovative ways ahead of the competition.
HBR Learning’s online leadership training helps you hone your skills with courses like Digital Intelligence . Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.serves an AI analyst for GAI Insights, where his research focuses on human-computer interaction, AI ethics and the LLM vendor market. He also runs a tech-focused B2B content agency, David Loren, and previously led McKinsey & Company’s AI thought leadership program.
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