Around 600,000 UK energy customers who use older Radio Teleswitch Service (RTS) meters face potential disruptions as Ofgem plans to shut down this technology by June 30, 2025. Ofgem emphasizes that customers will be treated fairly and offered alternative meters, but suppliers must ensure timely replacements to avoid service interruptions. Customers are advised to contact their suppliers to confirm their meter type and understand the transition process.
Around 600,000 energy customers have been warned that they could soon see disruptions. It comes as the industry regulator announced plans to change licence conditions to Radio Teleswitch Service licencing conditions. RTS energy meters are an older and more traditional style of electricity meter that uses radio signals to switch between peak and off-peak rates.
However, Ofgem has clarified that the new licence conditions will help ensure that customers are "treated fairly and have an alternative meter in place following the end of RTS from 30 June 2025." It added, "Consumers who have an RTS meter in their home or business could experience a disruption unless electricity suppliers arrange suitable meters ahead of the shutdown."
Customers who are concerned about spending more on their electricity once they switch over will also be protected. Ofgem stated that all reasonable steps must be taken to ensure that new tariffs for former RTS customers will not be any more worse off than they were under their previous arrangement.
ENERGY METERS OFGEM RADIO TELESWITCH SHUTDOWN CUSTOMER DISRUPTIONS
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