Airports across the country, including Manchester, were affected
The boss of an organisation where a technical glitch caused huge disruption to passengers at UK airports has described the event as a 'one in 15 million' occurrence. Many flights were cancelled and delayed as holidaymakers were left battling chaos at airports around the country, including at Manchester.
Now, the chief executive of National Air Traffic Services insists passengers are unlikely to see a repeat of the incident. Martin Rolfe says the problem came as one of its systems failed when it 'didn't process [a] flight plan properly'.The plan submitted by the airline – which has not been named – was 'not faulty', he added.
In a preliminary report shared with Transport Secretary Mark Harper, Nats did not identify the route of the flight plan which led to the chaos but stated the aircraft was scheduled to enter UK airspace during an 11-hour journey. Airlines’ flight plans feature waypoints, which represent locations and are identified by a combination of letters and numbers.
This meant Nats’ software was unable to extract a valid UK portion of the flight plan and reacted by shutting down. A back-up system followed the same steps and also stopped working.
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