CEO Robert Isom vows immediate action following the incident involving eight Black men on a flight from Phoenix to JFK, as well as other alleged accounts of racial discrimination toward passengers.
In light of several recent incidents involving alleged racial discrimination toward its passengers, American Airlines CEO Robert Isom says he is taking immediate action to “rebuild trust” within the company. Here, Isom speaks at a news conference in Seattle on Feb. 13, 2020 about the company's new partnership with Alaska Airlines.
In a letter addressed to employees, and obtained by NPR, Isom wrote that he wanted to address an “unacceptable incident”and later reboarded from an American flight in January. He says that the unfortunate incident that took place “contradicts” the airline’s values and what it stands for. Reevaluating its policies, practices, protocols and organization culture to recognize and identify areas for growth and improvement,Become a KPBS sponsor
In a statement to NPR, Johnson said he is pleased to see that American has taken initial steps to “forge a path towards a more inclusive experience for all."
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