A major IT outage at Barclays Bank has left millions of customers struggling with online banking services and triggered a surge at ATMs as people attempt to withdraw cash amid reports of an IT glitch that might be allowing for withdrawals without a corresponding deduction from their accounts. The bank has apologized for the disruption and is working to rectify the situation, but the outage has caused widespread chaos and inconvenience, particularly as it coincided with the January payday and the deadline for self-assessment tax returns.
Barclays is grappling with a significant IT outage that has disrupted online banking services and triggered a surge of customers at ATMs. The bank issued a warning on Friday that some users might encounter outdated balances and potential inconsistencies with payments made or received. The outage, which began three days ago, coincided with the January payday for many British workers and the deadline for self-assessment tax returns , adding to the inconvenience for affected individuals.
Videos circulating on social media depict long queues at Barclays ATMs as people attempt to withdraw cash, with some speculating that an IT glitch might inadvertently allow for withdrawals without a corresponding deduction from their accounts, potentially leading to substantial overdrafts in the coming days.Barclays has acknowledged the ongoing technical issues impacting customer accounts and has apologized for the inconvenience. They emphasize that they are working diligently to rectify the situation and ensure no customer faces financial losses. While ATMs remain operational, allowing customers to withdraw cash and utilize their cards for payments, some users continue to report difficulties with mobile banking, online banking, and bill payments. The bank urges customers to exercise caution and refrain from making duplicate payments, assuring them that they are taking steps to address the discrepancies and restore normal service.Barclays has also issued a warning against potential fraud attempts during this period of disruption. They remind customers that they would never request account details or ask them to click on links in text messages and encourage vigilance in protecting personal information. Meanwhile, the revenue agency, HMRC, has confirmed that they are collaborating with Barclays to minimize any impact on taxpayers submitting their self-assessments. They assure the public that HMRC services are operating as usual and that any issues related to the Barclays outage will not result in late payment penalties, which do not apply until March 1st. The situation has also affected individuals like civil servant Paola Mereu, who found herself homeless after the payment for her newly purchased house failed to go through due to the outage. Her family was left stranded with their belongings in a moving van, unable to complete the sale and move into their new home as planned
Barclays IT Outage Online Banking Atms Technical Issues Fraud HMRC Self-Assessment Tax Returns Customer Service
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