Bridgwater, a poorly rated motorway service station in Somerset, faces competition from a new Welcome Break facility. The existing station has been criticized for its cleanliness, facilities, and customer satisfaction. Welcome Break, confident in its ability to create a world-class facility, plans to build across the motorway, attracting customers eager for a better experience.
Britain's 'most depressing' motorway service station may be forced to clean up its act as a rival is set to build another pit stop directly across the road. Bridgwater , which squats alongside the M5 in Somerset, has been a constant feature among the worst motorway services for its cleanliness, range and quality of shops and customer satisfaction .
In the latest Which? survey, carried out in 2020, the Moto set-up gained a customer score of just 32 per cent - while nearby star stop Gloucester gained 86 per cent. And now competitor Welcome Break has swooped, and is set to build on a 10-acre plot directly across the motorway - saying they are 'confident in our ability to develop a world-class facility' and 'meet growing local demand' in the area. It comes as customers stopping at the current Bridgwater Services slam it as 'dirty and decrepit' - as they pledge to ditch it for the new rival as soon as it is built. Carl Stevens, 52, from Worcestershire, told MailOnline: 'The station is pretty much depressing. 'The car park and everything around is old and dirty and decrepit. The Travelodge is awful. 'If there's another service I'd stop there. Bridgwater itself is depressing - it's like Holyhead. And I've been to too many service stations.' Welcome Break has swooped, and is set to build on a 10-acre plot directly across the motorway from the current dismal service station in Bridgwater In the latest Which? survey the Moto set-up (pictured) gained a customer score of just 32 per cent - while nearby star stop Gloucester gained 86 per cent Welcome Break say they are 'confident in our ability to develop a world-class facility' and 'meet growing local demand' in the area. Pictured: Plans for the site Carl Stevens, 52, from Worcestershire, told MailOnline that the current service station in Bridgwater is 'old and dirty and decrepit' Stephane Guillon, 55, from nearby Taunton added: 'I'm not surprised it's the most depressing service in the UK
Motorway Services Competition Customer Satisfaction Welcome Break Bridgwater
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