Warning for holidaymakers over ‘outrageous’ extra fees adding to bills – and how to avoid them
“This insurance is way too expensive — it’s a fifth of the cost of the flight, which is ridiculous.
Andrew Hagger, founder of consumer website MoneyComms, says: “I wouldn’t advise paying for this add-on. “You shouldn’t have to pay to have your complaints dealt with promptly. Companies have a duty to do this anyway.”AIRHELP, which provides the flight delay service for Trip.com as well as other booking sites, says: “Research shows that 85 per cent of air passengers don’t know their rights and may find it difficult or frustrating to claim compensation.Trip.com also insists the service saves customers “time and effort”.
The website said its own security had not been breached, but confirmed that a number of the venues it lists have had their IT systems compromised by con artists. She said: “Because the message appeared in my Booking.com account and looked so official, I felt like I had to follow orders.” A LITTLE-known booking quirk means that you can sometimes make big savings on package holidays — by staying an extra night.
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