Mike and Sarah Cole experienced a mid-December boiler breakdown, leaving them without hot water. They were able to quickly resolve the issue thanks to their British Gas HomeCare plan, which covered the engineer visit and replacement parts. The experience also led them to consider a new boiler, with the engineer providing helpful advice and a quote.
A freezing mid-December day is not the time you want to discover you have no hot water, but that’s exactly what happened to Mike and Sarah Cole.
Mike was just about to call out a local engineer when Sarah, 54, reminded him that they were signed up to British Gas HomeCare. Find out more at Boiler and Heating Cover - Boiler Insurance - British Gas with 20% off until 4th February.* “I phoned British Gas at 9am the following day and used the automated service to book a half-day slot for an engineer to come out,” says Mike. “By 10.30am an engineer was already with us.”
Mike and Sarah were impressed not only by the speedy service they got from British Gas, but also the fact that it didn’t cost them a penny extra because the engineer call out and replacement parts were all covered under their HomeCare plan.
Consumer Advice BRITISH GAS HOME CARE BOILER BREAKDOWN CUSTOMER SERVICE NEW BOILER
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