Advice from Annie Lane.
My daughter is the co-owner of a salon in Florida. All the folks there work extremely hard trying to make a living.
Karen is 10 minutes late and then 20 minutes late and then 30 minutes late. The salon then calls Karen to make sure she has not run into a ditch. Karen says: “Oh, I forgot all about it. I’ll have to reschedule.” Apparently, these no-shows have no concept that they have not only cost the salon three hours of productivity but also denied service to many walk-ins.
Folks have to come to the realization that salon owners and employees have careers that have always catered to the customer. Customers also have to understand that they have a responsibility to the salon to either uphold their commitment and show up when scheduled or have the decency to call and cancel their appointment in a timely fashion so the salon can fill the time.
In order to deter people from forgetting about appointments, your daughter could install a cancellation policy. Many businesses have them, including doctors and dentists. She could also look into an automatic email reminder for customers, with a note stating the salon’s cancellation policy.: I just read the letter from “Finally Crawled Out of the Bottle,” who wrote in response to “Outside the Bottle Looking In.
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