Airline unimpressed with 'unhelpful and untimely' phone call from CEO, Falcon maker says claims untrue
Delta Air Lines has come out swinging at CrowdStrike in a letter accusing the security giant of trying to"shift the blame" for the IT meltdown caused by its software – and that CrowdStrike CEO George Kurtz's offer of support was too little, too late.to its Falcon threat-detection system that crashed and disabled more than 8 million Microsoft Windows machines worldwide. That figure included more than 37,000 Delta computers, disrupting more than 1.
Meanwhile, non-fuel expenses connected to recovering from the IT outage will reach about $170 million due to customer reimbursements and crew-related costs. The 7,000 canceled flights did cut about $50 million from Delta's fuel budget — but that also hurt projected year-over-year quarterly flight capacity growth by about 1.5 points.
The only offer of help the airline got during the first 65 hours of the outage was the publicly available remediation website suggesting manual reboots of all affected computers, we're told. Plus, the automated fix from July 21"introduced a second bug that prevented many machines from recovering without additional intervention," according to the letter.
CrowdStrike's earlier letter to Delta blamed the airline's"IT decisions" for the fallout, while a similar one sent from Microsoft's attorney essentiallyAnd, it appears, Delta isn't going to let that slide, either. The airline talked up the"billions of dollars" it has invested in its IT, and added:"Reliance on CrowdStrike and Microsoft was the reason Delta took longer to fully recover" compared to its industry peers.
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