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to provide desk-side or remote end-user support and service request support. Support will require in-depth knowledge of PC and Apple Hardware, desktop Operating Systems options and settings, and network functionality.
In addition, intermediate knowledge of end-user applications is also required.Monitor problem ticket work queues and interact with management to provide progress updates and closure notificationSome break-fix tasks related to application-specific requests Answer help desk calls as needed, provide user support remotely as needed, and escalate service tickets to higher-tier technicians when appropriate Provide application-level support for standard Microsoft applications as well as application tools deployed on desktops and laptopsRe-installation of PC’s, up to and including OS-level installs, application installs, execution of local scripts, and physical deployment of hardwareparty vendor needs to do a site visitMinimum of 3 years hands-on Desktop Support experience with Hardware and Software installation experience. Microsoft-based Operating Systems, Active Directory, strong experience with PCs, MACs, laptops, and the various Microsoft/Apple productivity applications/products is necessary. Solid proficiency in managing and supporting a production-class Corporate Desktop Computing environment. In-depth administration experience working with Enterprise-class software and hardware, Microsoft-based Operating Systems, Active Directory, strong experience with PCs, MACs, laptops, and the various Microsoft/Apple productivity applications / products is necessary. Must demonstrate technical aptitude and enthusiasm in the various system technologies and disciplines. Technical understanding of enterprise computing and how various components are interrelated is essential.Provide strong planning and organizational skills and maintain the ability to effectively handle multiple situations, manage priorities and work with only minimal supervision and direction.Must be able to provide a high level of customer service when dealing with frustrated end users. Display a strong desire to achieve and attain high levels of both internal and external customer satisfaction.Qualifications required:Associate degree in Engineering, Computer Science, or other technical disciplines and/or equivalent work experience. Superior organizational and time management skillsHigh Initiative and problem-solving skillsOther information applicable to the opportunity:
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