Complaints mounting that DMV partner 'NeedTags.com' misleads customers into believing it's the DMV and tacking on extra fees, threatening legal action against customers, including an 81-year-old man who thought the company would arrest him
When the 81-year-old man disputed extra fees on his credit card, the DMV lookalike " need tags " threatened legal action until 7 on your side intervened.The DMV just announced it is cutting many in-person services and offering more services online only.
So Jensen followed the prompts. He didn't notice a disclaimer in fine print at the top. This site did not belong to the DMV. It was a third-party company that charges extra fees for DMV services."Geez, they charged me a whole lot of extra money for doing this, I never experienced before," Jensen said.Card skimmers draining Bay Area residents' EBT benefits: Here's what to know
Jensen finally realized he was never on the DMV website. It was "NeedTags.com," and it had just charged him $150 in extra fees, including a "service fee,'' delivery fee and $31 for paying by credit card. Not only that, the company insisted he get a smog check he didn't need.Now, his registration was about to expire. So Jensen drove to a DMV office, paid the fees in person, and got his tags on the spot -- no smog needed.Jensen disputed the charges with his credit card.
The DMV contacted NeedTags about Jensen's case. After that, NeedTags refunded Allen $518 for that duplicate payment."I went from so low to ...I am sky high now,'' Jensen told 7 On Your Side. " When I saw that it just felt so good...I knew that you had waved your magic wand." To ensure compliance and protect consumers, the DMV actively collaborates with our BPA partners to address and correct any misleading language on their websites. It is critical that these services do not misrepresent themselves as the DMV.
Need Tags Needtags Dot Com Register Vehicle Renew Vehicle Tags Dmv Department Of Motor Vehicles How To Register Car 7 On Your Side 7Oys Consumer 14911259
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