Applications from drivers with medical conditions are mostly paper-based
This comes after an investigation by the National Audit Office looked into the management of backlog applications in the wake of the pandemic. As restrictions came into force around the UK, the Driver and Vehicle Licensing Agency were not able to process paper applications and many of the staff weren't allowed in the office, naturally causing a delay.
READ NEXT- Glasgow train strikes November: RMT issues update as three days of industrial action suspended According to the report, difficulties in obtaining medical information from GPs and other medical professionals, that the DVLA needs to make a licencing decision, contributed to the delays. Gareth Davies, head of the NAO commented: "The DVLA was not able to process paper-based licence applications while Covid-19 restrictions prevented many of its staff from being on its site, resulting in a backlog of work. Most licences are now being processed within expected times, but drivers with medical conditions continue to wait longer than normal.
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