A recent Gallup survey reveals that employee engagement has dropped significantly, with just a third of employees considered highly engaged. This decline in engagement has a significant impact on retention rates, productivity, customer service, and profitability. Managing employees has become more challenging since the pandemic shifted work expectations.
FILE - An architectural designer works at a computer as an accounting manager speaks with a colleague Wednesday, July 29, 2020, in Boston. By the end of last year, just a third of employees were considered highly engaged.Nearly 5 million fewer employees are now engaged in their work.
Gallup samples 18,000 American workers from across business types, both white collar and blue collar, Harter said.Employee engagement affects retention rates, productivity, customer service, and profitability, Harter said.And managing employees is “without question” harder now than it was before the pandemic shifted expectations about work.
Clarity about job expectations is the most basic of the 12 elements they measure, Harter said. And job clarity has taken a hit lately.
Employee Engagement Gallup Survey Retention Rates Productivity Customer Service Profitability Work Expectations
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