Ofcom carried out the report
Evri and Yodel are the worst parcel firms at helping their customers, while Amazon and DHL are the best performers, according to an Ofcom report.
Despite this, around two-thirds of people say post is important to them for staying in touch with friends and family, while 82% say they will always need to send items by post. Ofcom said: “We continue to have concerns about the longer-term sustainability of the universal service, and we are progressing work on the future of the service, as well as an investigation into Royal Mail’s delivery performance.”
Yodel performed “below average” on some aspects of its customer contact processes, Ofcom found, contributing to a satisfaction score of 38%.
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