Some 39% of Evri customers are dissatisfied with the contact processes of the firm, according to Ofcom's annual Post Monitoring Report.
Evri customers are the most dissatisfied with their experience of contacting customer services for help, according to an annual ranking of parcel firms.
A spokesperson for Evri told This is Money: '2024 has been a year of significant investment and listening to our customers to improve our service. While 78 per cent are generally satisfied with parcel firms, 67 per cent have had a delivery issue in the past six months, with the most common problem being delivery delays, affecting 27 per cent of cases.
On average, some 45 per cent of customers were happy with the contact processes of parcel operators, but one in four were disappointed with the level of service.
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