Evri 'worst parcel firm' for complaints according to Ofcom

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Evri 'worst parcel firm' for complaints according to Ofcom
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The parcel delivery company achieved the lowest levels of satisfaction according to the report

Evri achieved the lowest levels of satisfaction from customers according to an Ofcom report. Although 78% of parcel recipients are satisfied with delivery firms, two-thirds have had an issue in the past six months, the annual Post Monitoring Report found. The most common issues were delivery delays , parcels being left in an inappropriate location , the delivery driver not knocking loudly enough , and not being given enough time to answer the door .

Amazon and DHL achieved the highest levels of customer satisfaction with handling complaints at 56% and 55% respectively, while FedEx slipped to third place with 52%. Yodel performed “below average” on some aspects of its customer contact processes, Ofcom found, contributing to a satisfaction score of 38%. Evri once again achieved the lowest levels of satisfaction, despite improving on its 2023 performance, to 32% during the last year.

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