It was compared with four other major parcel firms including Royal Mail, Amazon Logistics, DPD and Yodel
AdvertisementNo firms in the table achieved a score of more than 3 stars out of 5. Royal Mail topped the Citizens’ Advice table with 3 stars. Amazon was in second place with 2.75 stars out of 5, while DPD was in third with 2.25 stars out of 5.
Evri received the lowest score in the table for the second year in a row, mustering a lacklustre 1.75 stars out of 5. Yodel were second bottom with a score of 2 stars out of 5. Royal Mail topped the table for customer service, scoring 3.13 out of 5. Yodel and Evri were joint bottom in this criterion with 2.33 out of 5.
Meanwhile, no firm managed a score higher than 2.4 out of 5 in terms of accessibility. DPD topped the table in this category, while Evri and Amazon were the worst with a score of 1.8 out of 5.Dame Clare Moriarty, Chief Executive of Citizens Advice, said: “One year on and parcel firms haven’t got their act together, with nobody delivering a 4 or 5-star service. Behind the figures are shoppers seriously let down when parcels go missing or are late.
“The needs of those who rely most on online shopping, such as disabled people, are being forgotten. Our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
United Kingdom Latest News, United Kingdom Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Bushey and Oxhey Round Table and Ladies Circle 2022 Santa route confirmedA charitable organisation has confirmed the route for its Santa float this year.
Read more »
TikTok Has Spoken: These Were The Biggest Beauty Trends Of 2022Check out what's been buzziest, from glazed donut nails to PerfumeTok.
Read more »
The 10 Best TV Shows of 2022From 'The Rehearsal' to 'Severance,' these are the best shows of 2022, writes judyberman
Read more »
FIFA World Cup 2022: Kalvin Phillips joined by girlfriend Ashleigh Behan in QatarThe Leeds-born England player was spotted kissing his long-term girlfriend Ashleigh Behan in the stands last night
Read more »
Outlander star Sam Heughan raises £590k for charity with My Peak Challenge 2022The Scots actor has raised a phenomenal amount of money through his organisation, which sees 'Peakers' set themselves challenges to raise money for good causes.
Read more »
Spotify Wrapped 2022 unlocked as yearly music results are inSpotify Wrapped 2022 is now out with the music streaming service having released it to users on November 30 - here's hwo to access and share your results as well as why they stop tracking your habits on October 31.
Read more »