Family left furious after missing Lightopia trip thanks to four HOUR Arndale queues
A family who missed their visit to Lightopia because they were stuck in four hour car park queues say they were left 'in limbo' for weeks after asking for a refund.
“At about 6pm, we went back to the car which was parked in the Arndale car park to find queues everywhere. We were parked on Level 12 and it took us one hour and 45 minutes just to get down one level. “Our seven-year-old daughter was crying and in tears,” Rebekah, 49, explained. “She was pretty scared about being stuck in the car park. There was traffic everywhere, people were shouting and honking their horns. It was horrendous.”
“It was physically impossible for anyone else to make it there in time and I just feel like it was a totally unacceptable response for something we couldn’t avoid. We had no control over the situation whatsoever. “£80 is a lot of money to just throw away like that. We’ve never been to Lightopia before, and it was supposed to be a surprise for us all as part of the build up to Christmas, but it’s instead just left a sour taste in my mouth.”
“However, our team understands that for various reasons, some customers can’t make their booking and get in touch to ask for a refund or to exchange their tickets for an alternate date. The team works through hundreds of these queries each year and replies to all queries as quickly as is possible.
United Kingdom Latest News, United Kingdom Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Long lost pictures show things which have vanished from the ArndaleThese images were taken in the 80s and 90s
Read more »
Shoppers queue for three HOURS to bag a Boxing Day bargain in ManchesterKeen customers waited in line from 8am outside the Arndale
Read more »
Armed cops in six hour Christmas Day standoff at Scots house after 'disturbance'Specialist firearms officers were called to the scene on Memorial Road in Methil, Fife, shortly after 9am on Sunday before a 47-year-old man was arrested peacefully more than six hours later.
Read more »
An A&E doctor's diary: Three shifts of NHS bed-blocking, pandemic flashbacks and 10-hour waits⬇️ An A&E doctor’s diary ✒️ 'Most of my colleagues are talking about not wanting to work within the system anymore and trying to get out before it completely collapses'
Read more »
Bank holiday chaos on A1(M) with delays of an hour after Wetherby crashAn air ambulance has landed at the scene and there are long delays in both directions
Read more »
Van Dijk made crucial phone call to Gakpo just an hour before Liverpool's bombshell £44m transferLiverpool defender Virgil van Dijk helped convince his Netherlands team-mate Cody Gakpo to make the winter switch to Anfield, it has been revealed.
Read more »