Millions of households are at risk of overpaying on their energy bills due to faulty smart meters. The issue is causing financial distress for customers, particularly with the rising energy price cap.
Millions of households are risking overpaying on their energy bills due to faulty smart meters . People have reported being hit by massive bills which they say have been caused by faulty meters . Smart meters were introduced to help households and businesses to take control of their energy usage, leading to greater efficiency and cost savings. However, faulty smart meters are causing a headache and financial challenges for customers, especially given the rise in the price energy price cap.
Smart meters are electronic devices that measure how much gas and electricity a household is using, sending automatic readings to energy suppliers.Customers without a smart meter have to provide regular manual readings or pay estimated energy bills, which may not reflect their actual usage. Smart energy meters are designed to accurately measure a consumer’s use of gas and electricity and calculate the cost in near real-time. They come with a display screen which tells customers how much energy they are using.Smart meters also send readings to suppliers via a remote connection called “smart mode”. If this connection is lost, however, suppliers rely on an estimated bill until the consumer provides their meter readings. The idea of smart meters is that customers shouldn’t need to manually record and send meter readings to their energy provider. In return, their bill is then supposed to be more accurate – if their meter is working correctly.Figures released by the Department for Energy Security and Net Zero show that 3.98 million smart meters were not working as they should at the end of 2023. This includes devices which are not operating in “smart mode” and are failing to send automatic readings to energy suppliers. According to Smart Energy GB, a non-profit organisation focusing on the benefits of smart meters, there are now almost 35 million smart meters in Great Britain and the vast majority are operating as intende
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