The Federal Communications Commission has adopted new rules to introduce 'broadband labels' for internet packages, similar to nutritional labels on food products. These labels aim to provide consumers with clear and accurate information about the pricing and performance of high-speed internet services, helping them avoid hidden fees and unexpected costs.
Much like nutritional labels on food products, ' broadband labels ' for internet packages will soon tell you just what is going into the pricing of your service, thanks to new rules adopted by the Federal Communications Commission this week.
Hidden fees and unexpected rate hikes have dogged consumers shopping for internet service for years, and the Biden administration has been cracking down on 'junk fees' across industries — including banking, hotel and airline pricing, and utility and phone services — for the past several years. On a call Tuesday, a spokesperson for the FCC clarified that the labels 'cannot be buried in multiple clicks' or hidden in a way that a consumer might miss.
glossary is available to help consumers better understand the information displayed on the label. If a provider does not display their labels or posts inaccurate information about its fees or service plans, consumers can file a complaint with the FCC Consumer Complaint Center. While many providers will begin displaying their labels in April, some firms with less than 100,000 subscribers will have until Oct. 10, 2024, to comply with the FCC rules.
FCC Broadband Labels Internet Packages Pricing Transparency High-Speed Internet Services Hidden Fees
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