'I booked the help three months in advance, I reminded them two weeks ago, and still I didn't get the service that I should expect to have.'
Baroness Grey-Thompson said she took direct action when she suffered a recent similar experience.
She said: "I was flying to Berlin, the plane was two and a half hours late, but after waiting just over half an hour on board they couldn't give me any clear indication of when the assistance was going to come.Image caption,BBC security correspondent Frank Gardner, who uses a wheelchair, said such situations were becoming "depressingly familiar".
"The airports seem to be slipping back. The level of investment and effort that goes into making money at these airports isn't matched by the effort and money that needs to go into getting disabled passengers off the plane at the same time as everybody else." Gatwick Airport said it would launch an investigation into why Ms Brignell was left on the plane for so long.
United Kingdom Latest News, United Kingdom Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Gatwick Airport apologises to disabled passenger left on planeVictoria Brignell was forced to wait for an hour and a half before being assisted from the plane.
Read more »
People returning to UK after half-term holidays face disruption and delaysGatwick and Bristol flights cancelled and rail and ferry passengers also advised to expect difficulties
Read more »
Family waited in airport for two days only to be removed from Tui flightA family was removed from a Tui flight because the plane was too small after spending 48 hours waiting around in the aiport amid huge delays.
Read more »
Stranger Things creators issue apology after fans left furious watching season fourStranger Things masterminds The Duffer Brothers have finally addressed an error and apologised after fans were left devastated over a detail which made Will's storyline even more upsetting this season
Read more »
More airport chaos as flights diverted when plane gets 'stuck' on runwayA Ryanair flight was left stricken on the runway at Leeds Bradford airport after suffering from technical problems.
Read more »