A third of travellers have been caught out financially abroad – by picking the wrong insurance policy, getting stung by roaming charges and pricey airport transfers
has confirmed that from October 1, 2024, network operators must offer users with clear information when abroad, including roaming fees and spending caps.They will be required to tell users when they begin roaming, including any "fair use" or time constraints that may apply.
She said: "The new rules do fall short by not suggesting that providers should give compensation to UK residents who have inadvertently fallen foul of roaming charges, and failing to outline what this would look like.Major energy suppliers ranked best to worst as customer slams 'useless service' "The UK and EU should also agree a deal on roaming charges that stops people facing extortionate bills from providers.”Cristina Luna-Esteban, Ofcom’s director of telecoms consumer policy, said: "The last thing holidaymakers want when returning from a trip abroad is an unexpected mobile phone bill.
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