Heathrow Border Force blamed a failure of the Home Office's £372 million security database and staff having to self-isolate.
A quarter mile queue stretching across terminal five piled up at Heathrow over the weekend
E-gates are also said to be rejecting more arrivals due to problems with scanning passenger locator forms. ‘Border Crossing is falling down all the time, and when it goes down, it stays broken for days. It’s particularly vulnerable when there are higher numbers of travel. Members of the Commons public accounts committee, which published a report on the system in March, slammed the ‘staggering’ cost of government IT schemes and blamed a ‘lack of effective leadership, management and oversight’.
They told The Times: ‘If you put a space or dot where there shouldn’t be one, [the gate] just rejects it.’The problems come as more passengers are set to arrive in the UK following the loosening of travel restrictions.
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