The Britannia Hotel is one of Manchester's most complained about hotels on TripAdvisor
For 11 years, Britannia was voted the UK's worst hotel chain, according to consumer group Which?. The chain has several hotels in Manchester, with Sacha's and Britannia Hotel Manchester being some of the city centre's most complained-about hotels on TripAdvisor.
A small, slightly obnoxious group of lads in front checking in are handled with good grace by polite staff, and I soon pick up two key cards and pre-order breakfast without fuss. The room is on the fifth floor, and although we're tempted to lug our bags just to climb the impressive central staircase, we opt to squeeze ourselves into the one small working lift.
A small fridge to keep milk fresh was definitely missed. In its absence, we managed to keep a bottle of water cool by placing it outside the window; others evidently had the same idea, as a bottle of squirty cream left out on the ledge from a previous guest remained. Perhaps because it was so late, we felt it wasn't worth the trouble of reporting the problem to the night desk, so we opened the window to its fullest and placed a fan on a chair, which only served to distribute the boiling air more evenly around the room.Keen to leave the room as early as possible the next morning, we headed down for breakfast. Because we had paid for breakfast at check-in, this was discounted to £21 for two people.
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