Delivering more compassionate care in intensive care medicine bidmchealth PLOSONE
Limitations of the study include the relatively limited response rate which is inherent in survey methodology. However, a 30% response rate is a generally acceptable rate. Modification of the validated tool for the ICU environment was done with permission of the Schwartz Center for Compassionate Healthcare and was tested for content validity within the authorship.
This study highlights behaviors that could be targets for learning and improvement; i.e., empathic understanding through attentive listening and perspective-taking, and the behavioral expression of empathic concern and caring. The educational and quality improvement challenge lies in translating these behaviors into concrete educational initiatives as required competencies []. Patient and family feedback after encounters could be an important tool to complete the loop for self-learning.
The absence of studies of compassionate interactions within ICU populations suggests that this area warrants further research. Our study presents opportunities for a change in physician self-assessment, self-improvement and self-management of their compassionate care skills, and therefore for potential reduction in the risk of burnout in the ICU.
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