ISPs have always made it difficult for customers to know what they're getting and for how much. Low prices pitched in ads are never what you wind up paying.
FILE - In this Feb. 25, 2014, file photo, a Samsung Galaxy S5 is demonstrated at the Mobile World Congress, the world's largest mobile phone trade show in Barcelona, Spain. Internet service providers have always made it difficult for customers to know what they’re getting and for how much. Low prices pitched in ads are never what you wind up paying each month once all taxes and fees are included.
The new broadband labels are required to be displayed at all points of sale, including online and in stores. They will provide important information about prices, introductory rates, data allowances, and speeds. Internet providers must display a separate label for each broadband plan they offer. “It separates these pieces out, whereas we normally see all of these things mixed together in a very confusing format,” said Erin Witte, director of consumer protection at the. “Broadband internet bills are extremely confusing—and this is not by accident. It’s by design. Complicated bills are much harder to contest, so consumers aren’t as likely to know if there’s a mistake. They’re not even really sure what they’re paying for.
Or, if you receive an offer from another company that seems to be a better deal, you can easily compare.
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