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Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Diagnose and troubleshoot technical issues, including network connectivity, printing, LAN, and email problems.
Set up and deploy workstations, laptops, mobile devices, and other IT equipment for new employees.Support on VOIP switchboard system.Deliver exceptional customer service and support to end-users, ensuring timely resolution of IT-related issues. Respond promptly to service requests and provide regular updates to users on the status of their inquiries or problems. Communicate technical information clearly and effectively to non-technical users, offering guidance and instructions as needed. Empathize with users’ concerns and demonstrate patience and professionalism in addressing their needs and questions.Assist with system administration tasks, such as user account management, permissions, and group policies. Monitor system performance, security, and availability, and take proactive measures to address any issues or vulnerabilities. Collaborate with other IT team members to implement and maintain IT infrastructure, including servers, networks, and cloud services.Provide training and guidance to end-users on IT tools, applications, and best practices to improve their technical skills and productivity. Participate in IT workshops, webinars, or training sessions on IT-related topics, such as cybersecurity awareness and software usage. Stay current with industry trends, technologies, and certifications to enhance professional development and expertise.
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