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Our client, a medium-sized Engineering company based in, specialising in the design, development, integration, implementation and support of complex hardware and software systems across the globe 24×7.
at our main office to join the IT Department. The incumbent will primarily provide support for personnel and their related work equipment and services and other ICT infrastructure services of the company during office and standby hours.Provide technical support to in person, telephone and email requests from users for all ICT servers, hardware, software and associated peripherals. Technical support includes software troubleshooting, hardware troubleshooting, WIFI/VPN connectivity troubleshooting and peripherals such as printers troubleshooting. Generation and update of tickets within the IT Support Ticket system utility for the purpose of tracking open support issues. This includes documenting the progress and outcome of high-impact support calls and contributing to the root cause analysis process. Pro-actively providing information to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems Health and continuity locally and remotely, in and after hours, for the purposes of continuity.Providing assistance with the pre-deployment testing of general systems before installation and commissioning.A 3-year tertiary qualification One or more of the following courses: A+, N+, MCSE, Cisco CCNA, RHSE. International certification would be advantageousInfrastructure Monitoring Software Experience in the installation and troubleshooting of one or more of the following Operating Systems and Applications: Windows 10, Mac Operating systems, Windows & SQL Server 2008 – 2019, Linux etc.Have a “can do” attitude to any type of work that needs to be done.
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