A Which? investigation found that less than half of lost phones on flights are returned to their owners. The experiment involved deliberately leaving phones on flights with major UK airlines, highlighting the poor systems in place for recovering lost items.
There are numerous preparations holidaymakers need to make before flying off to their dream destinations. Passport control and security checks are always nerve-wracking, especially when traveling to the US. However, one unforeseen circumstance travelers might not anticipate is losing their phone mid-flight and not getting it back. Vacationers might assume misplacing their phone on a plane wouldn't cause major problems, thinking it couldn't have gone far. This assumption is often incorrect.
A study by Which? revealed that less than half (48 percent) of people who lost a phone on a flight last year had it successfully returned. Rory Boland, Editor of Which? Travel, stated, 'These days a phone is far from just a phone - it's your wallet, photo album, and when you're flying, it's more often than not your boarding pass too.' He continued, 'When passengers lose something so vital, you would expect airlines to have systems in place to quickly and easily return it to you, but when we tried misplacing our own phones, we found this was too often not the case.'During their experiment, Which? purchased four iPhones and deliberately left them on flights with four major UK carriers: British Airways (BA), easyJet, Jet2, and Ryanair. Only two phones - those lost with Jet2 and Ryanair - were recovered. On each device, the team activated Apple's 'Find My Phone' tracking system to monitor its location and any recovery efforts by the airlines. To assist airline staff, a message was set up on the lock screen stating 'This phone is lost' along with a contact number. The findings revealed a concerning lack of effective lost property management across the airlines tested.
AIRLINES LOST PROPERTY PHONES AIR TRAVEL CUSTOMER SERVICE WHICH?
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