some loyal Ocado customers had their long-standing orders cancelled at short notice, many over night last night, with the retailer sighting a “surge in demand”.
FURIOUS Ocado customers have had their orders cancelled with less than 12 hours’ notice after the online supermarket launched its partnership with Marks and Spencer today.with the upscale food retailer, making the entire M&S food range available to buy online for the first time.ends its 18-year deal with OcadoBut some loyal Ocado customers say they've had their long-standing orders cancelled at short notice, many overnight, with the retailer blaming a “surge in demand”.
To make matters worse, within hours of the launch hundreds of shoppers were left stuck in a virtual queue to access the website.Loyal Ocado shoppers had their orders cancelled overnight before the launch with little notice "Now we have to go shopping in person, and then redo our entire order. Hours of time and effort wasted.'I've been a customer for 15 years - but Ocado cancelled my order'"With a sister who is recovering from cancer, we are unable to get out often; therefore, these orders are essential for getting our groceries.
An Ocado spokesperson said “The M&S launch has been incredibly popular. We have seen a surge in demand for M&S products in the run up to launch which has impacted a very small number of orders today."We would like to thank our customers for giving M&S such a big welcome and sincere apologies to any customers having to wait a bit longer.”For standard orders of £75 or more, you may be offered free delivery.
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