New statistics lay bare the extent of the disruption during the ‘summer of lost luggage’
This was largely because flight transfers were more likely on international journeys, SITA’s chief executive, David Lavorel, said. Errors during flight transfers were the largest contributor to mishandled baggage in 2022, accounting for 42% of affected luggage.“The swift comeback took the industry by surprise,” he said. This left ground handlers scrambling to navigate the surge in traffic with reduced staff, he said.
Nicole Hogg, a baggage expert with SITA, said a less favourable consequence of the return of air travel was the emergence of “baggage mountains”. Mishandling rates were considerably worse for airlines operating in Europe, with a rate of 15.7 mishandled bags per 1,000 passengers, compared with 6.35 in North America and 3.04 in the Asia-Pacific region.
Hogg noted the sector’s workforce, which had been decimated by Covid border restrictions and forced many workers into new industries, was still hampered by labour shortages and inexperienced workers fresh to aviation.
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