Morrisons shoppers experienced significant frustration due to order delays and delivery problems on Christmas Eve caused by 'systems issues'. While the supermarket offered a 10% discount to More Card holders as compensation, many reported this discount wasn't applied. Customers also complained about missing items in their orders, leading to last-minute scrambling for essential Christmas dinner ingredients.
Morrisons customers have been left disgruntled after the retailer faced issues that led to festive order delays and delivery mishaps. Citing 'systems issues' as the culprit for the troubles, shoppers continued to report problems on Christmas Eve.
One shopper claimed they bought some items at the Liverpool Belle Vale store and when they realised they hadn't got the discount, they were 'told by staff that there was nothing they could do'. Another shopper noted getting the discount but failed to earn points on an over-£220 haul. One person reportedly said: "You let me down massively yesterday by telling me five mins before my collection time that my pre-ordered food order wouldn’t have a turkey, potatoes and few other things. Had to run around seeing what I could get from other shops."
Someone else also wrote: "Dreadful service for Christmas order today. Had to buy a free range replacement turkey, parsnips, mozzarella sticks and prawns as you did not have my order available. Have used this service for many years but won’t be using Morrisons again."
Morrisons Christmas Delivery Delays Order Problems Customer Complaints
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