Morrisons shoppers experience system issues and website outages, impacting loyalty card functionality and causing delays in food deliveries.
Christmas shoppers faced frustration at Morrisons tills and online today due to reported issues with the supermarket's 'More' loyalty card . The cards were reported not to be working, preventing customers from receiving discounts. The Morrisons website also experienced downtime Monday morning, displaying a '502 bad gateway' error. Food deliveries were delayed due to 'technical issues'. In a statement, store bosses apologized and attributed the problems to 'system issues'.
They confirmed delays to click and collect orders and stated that shoppers affected by the card malfunction would receive a 10 percent discount on their entire purchase. This occurred on one of the busiest shopping days of the year as many households stock up for Christmas and buy fresh produce. Morrisons had heavily discounted many items, including fresh vegetables and fruit, in the past week. Users on Downdetector, an internet outage website, also reported issues Monday morning. Shoppers in stores reported More cards 'not working' at tills, meaning advertised price reductions were unavailable. One Facebook user reported a cashier stating the issue was caused by an internet outage. Another X (formerly Twitter) user complained about spending an hour shopping only to discover they were overcharged by £40 due to the malfunctioning cards, noting the lack of communication. Another user reported encountering a '504 Gateway Timeout' page while attempting to access their click and collect order. Some reported that savings not authorized due to the More card issue were being added to cards as points
Morrisons Loyalty Card Technical Issues Website Outage Christmas Shopping
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