IT Industry News. Daily.
The purpose of the position is to deliver senior level technical support, network design and architectural expertise, network maintenance, incident and problem management for the company and its customers within agreed timelines and SLA.
This position will also be responsible for network projects implementation.3-4 years’ experience in a Cisco environmentEnsure efficient implementation and completion of project work – 100% implementation accuracy as per SLA – Close agreed number of projects per month Minimise cost of FE hours by ensuring proper preparation by the company engineer – Minimum of 1 hour, maximum of 3 hours Hand over projects for monitoring and post implementation support – Positive feedback from Projects ManagersReceive tickets logged and respond to request from Customer – Respond within 1 hour to ticketMonitor and report on device capacity and health – Accurate reporting regarding IOS, bugs, traffic shaping, device health, patchDiagnose reported and escalated incidents, identify problems and root causes – Ensure compliance with ITIL/ISO standardsDeal with Customers, either telephonically, Skype or via email, in a courteous, efficient, and prompt manner – Positive feedback from Customers – Emails attended to before end of shift – Phones answered within 3 ringsEnsure “active” listening at all times when dealing with Customers – Accurate, clear understanding of the issue – Provide accurate information This position will also be responsible for network projects implementation.3-4 years’ experience in a Cisco environmentEnsure efficient implementation and completion of project work – 100% implementation accuracy as per SLA – Close agreed number of projects per month Minimise cost of FE hours by ensuring proper preparation by the company engineer – Minimum of 1 hour, maximum of 3 hours Hand over projects for monitoring and post implementation support – Positive feedback from Projects ManagersReceive tickets logged and respond to request from Customer – Respond within 1 hour to ticketMonitor and report on device capacity and health – Accurate reporting regarding IOS, bugs, traffic shaping, device health, patchDiagnose reported and escalated incidents, identify problems and root causes – Ensure compliance with ITIL/ISO standardsDeal with Customers, either telephonically, Skype or via email, in a courteous, efficient, and prompt manner – Positive feedback from Customers – Emails attended to before end of shift – Phones answered within 3 ringsEnsure “active” listening at all times when dealing with Customers – Accurate, clear understanding of the issue – Provide accurate information
United Kingdom Latest News, United Kingdom Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Systems Engineer - Global Ops - Gauteng MidrandIT Industry News. Daily.
Read more »
Systems Engineer Specialist at Datonomy Solutions - Gauteng Johannesburg NorthIT Industry News. Daily.
Read more »
Systems Engineer - Mpumalanga MpumalangaIT Industry News. Daily.
Read more »
2nd Line Systems Engineer - IT-OnlineIT Industry News. Daily.
Read more »
Network and Systems Engineer – Tier 3 - Gauteng MidrandIT Industry News. Daily.
Read more »
Networking and Systems Engineer - Tier 3IT Industry News. Daily.
Read more »