Consumer group Which? is calling on all providers to cancel 2024's above inflation price hikes.
Broadband customers could pay £150 more than they expect to, over the next two years, due to "unpredictable" mid-contract price rises, Which? has warned.
These hikes would come on top of the more than 14 per cent mid-contract uplifts many consumers faced in 2023. However, if a Shell Energy customer joined before January 2023 then, based on average amounts from the 2023 broadband survey, they would pay an extra £45.27 a year from Spring 2023 to Spring 2024.
Which? argues that it is unfair for consumers to be signed up to deals that do not give them certainty about how much they can expect to pay over the course of their contract, and then face exit fees if they want to leave early. Latest Cost Of Living News Rocio Concha, Which? director of policy and advocacy, said: "From working and school to online banking and social media, a good broadband and mobile connection is essential to everyday modern life.
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