The charters will see energy suppilers make voluntary commitments of support to customers over the winter period
Consumer energy charters have been launched by the Utility Regulator in Northern Ireland that will see measures put in place to support businsses and homes this winter.
Read more: 'Left in the cold' - Northern Ireland pensioners protest Winter Fuel Payment cuts at StormontSuppliers who have joined the Domestic Consumer Energy Charter have made commitments that include contributing to hardship funds and putting additional protections in place for consumers in debt. John French, Chief Executive at the Utility Regulator, said: “We are delighted to introduce Northern Ireland’s Consumer Energy Charters for winter 2024/2025 in collaboration with the Consumer Council for Northern Ireland, local energy suppliers, the Department for the Economy and the Department for Communities.
“We hope that small businesses will be reassured by these new support measures and would urge any consumer who is struggling to reach out and avail of the support offered by suppliers.” “We will liaise with suppliers to ensure these commitments are delivered and will continue to work closely with the Utility Regulator to enhance consumer protection.”
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