A surprised customer contacted the provider after receiving the message
A Premium Bonds customer was taken aback when they received an unexpected message stating their account had been closed. The saver contacted NS&I for clarification after receiving the startling notification, asking: "I have received a Premium Bond prize cheque and the attached slip says the account is now closed. What does this mean?"
A representative asked: "Is this an unclaimed prize you've received? This could have been an unclaimed prize we have found from a now closed Premium Bond holding. Did you receive anything else in the letter that would indicate to this?" They provided them with a link to a webpage where they could do this. New customers opening an account with NS&I are automatically registered for the service.
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