The communications watchdog says its research shows people are more willing to accept reduced quality service than price rises to fund better services, and want reliability and affordability more than they want speed.
The communications regulator has proposed cutting letter deliveries with second-class post arriving every second day and no longer on Saturdays. Ofcom said Royal Mail customers' postal needs would be met by keeping first class deliveries six days a week. It also outlined provisional plans to reduce goals for the delivery company, bringing down the percentage of first class post delivered the next day from 93% to 90%, and second class mail delivered within three days from 98.5% to 95%.
Less than a third of letters are sent now than 20 years ago and is forecast to fall to about a fifth of letters previously sent. 'Given the postal market has changed significantly since Royal Mail's delivery standards were set two decades ago, we believe it is right to reassess these targets with the future in mind,' Ofcom said, adding it would continue to hold Royal Mail to account.
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