Residents complain of three years of 'chaos' including a collapsing staircase.
for Bassingbourn Fields, a housing estate in Fordham, Cambridgeshire "and our high standards are reflected in our dedication to customer service".For some in this new build community, the name of the developer - Bellway - has become a dirty word.
"You don’t expect three major leaks in your bathroom, a downstairs radiator to be plumbed into the upstairs and vice versa, the fence between you and your neighbour to look like a rollercoaster," he adds.Bassingbourn Fields is a development of three, four and five-bedroom homes in Fordham, just north of Newmarket
"We had really bad flooding in the back and they’ve only just come out to dig up the entire garden, which meant we lost all of our plants at a big cost to ourselves," she says. Typically with new builds, the developer is obligated to fix any defects found within the first two years of buying the property.
Kelly Heather, who moved to Bassingbourn Fields in January last year, says she had no choice but to effectively become a project manager during her maternity leave, chasing Bellway to fix more than 200 snags, including extensive damage to the downstairs flooring."It’s been awful. It can take three weeks to get a reply to an email and sometimes we’re just ignored," she says.
"Many have told me they won’t work on new-build sites because of the rates of pay and the pressure to do more than is humanly possible."We asked Bellway Homes to explain the chaos at Bassingbourn Fields.
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