British Airways passengers angry at airline 'silence' following confusion over cancelled flights
British Airways passengers have expressed their anger at being unable to get through to the airline following the confusion over cancelled flights.
BA pilots are due to strike on 9, 10 and 27 September, but BA also told customers with tickets booked on other days that their flights were cancelled.BA said it had received nearly 40,000 calls and was working around the clock. After initially sending one email informing customers of cancellations, BA then sent a second email to some people saying their flights would go ahead as planned.
But in the second email, passengers were not given a link to automatically rebook onto their original flight, meaning they had to contact BA directly.
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