The new Health Transformation Programme is set to change the entire PIP service.
The Department for work and Pensions recently published details on how the proposed new Health Transformation Programme will change the entire Personal Independence Payment service, from finding out about benefits and eligibility through to decision-making and payments. The new strategy also highlights how the programme will make “improvements to existing ways to claim and introduce an optional online service”.
At present, PIP claimants may be invited to attend a consultation in-person, by video call or over the phone. It also states: “The transformed PIP service will deliver a simpler application process for customers with more information and support available to those who need it, including helping them decide whether applying for PIP is right for them.”
The strategy also said that “simplifying and automating the PIP journey and tailoring how the customer is assessed will mean many customers get a decision on their claim much quicker”. Claimants will be able to apply, upload evidence, track progress and see payment details online.
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