Rail regulator 'secures key improvements' for passengers over Avanti train tickets
A rail regulator says it has 'secured key improvements' to how passengers travelling with train operator Avanti West Coast plan and book their journeys.
Passengers attempting to access timetable information and book tickets 'faced frustrating and enduring problems in recent months', the regulator went on, saying the position in terms of Avanti 'has deteriorated in 2023'. Now, however, it has welcomed a 'more resilient recovery plan' revealed by Avanti. And it said that crucially, Avanti has also published on its website the dates for when tickets are to be released for sale.
"Avanti has also published on its website the dates for when tickets are to be released for sale, in an important step to improving information for passengers."
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