A Freedom of Information (FOI) request revealed that staff at recycling centres across Essex have been subjected to verbal abuse, threats, and physical altercations from angry customers.
Staff at recycling centres across Essex were shoved, lunged at and threatened by abusive customers, a Freedom of Information (FOI) request has revealed. Pitsea saw the majority of incidents, with others logged by Essex County Council at sites in Clacton-on-Sea, Witham and Saffron Walden.Council data showed there were 12 incidents of abuse reported by staff between January and June.
They included a customer being aggressive and swearing at staff in Dovercourt, as well as a member of the public lunging at an employee in Harlow. There were seven incidents of concern recorded in Pitsea this year, with six in Clacton-on-Sea, five in both Witham and Dovercourt and four in Saffron Walden. Staff also reported verbal abuse in Mountnessing, Chelmsford, South Woodham Ferrers and Canvey Island. Mr Schwier, a Conservative councillor, said: 'It is not acceptable to verbally abuse and threaten anyone, especially when our employees are just trying to do their job.Speaking at the time, Louis Stanley, a manager at one of the sites, said he found the abuse 'really upsetting'. 'I'm being called all of these names... I wouldn't dream of doing that to somebody who offended me, let alone to somebody who is trying to help me,' he said
Recycling Abuse Customers Essex Workers
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