South Ribble Borough Council building. Pic: South Ribble Council Residents who behave unreasonably when dealing with South Ribble Borough Council could face
In pictures: BBC Radio 2 In The Park Sunday music and radio stars as Pet Shop Boys close festivalThousands tough out the rain as Radio 2 in the Park weather fails to dampen spiritsResidents who behave unreasonably when dealing with South Ribble Borough Council could face restrictions on how – and how often – they can contact the authority.
During that period, a resident might be restricted in the number of telephone calls the authority will accept from them, told to use only one specified method of communication or be allowed to contact only a single named staff member – and no other council employee. Cabinet member for customer and digital Colin Sharples told the meeting at which the new rules were approved that while “most of our customers do behave acceptably and treat our employees fairly and with honesty and respect…there are a minority of cases where people don’t”.“Frustrated and angry about their housing situation, a customer barricaded themselves in an interview room.
Council leader Jacky Alty said that people visiting the Civic Centre are often “under great pressure”. Those individuals will have no right of appeal to the council – with their only recourse against the sanctions being a complaint to the Local Government and Social Care Ombudsman upon whose definition of unreasonable behaviour the new policy has been based.
These second-stage contact arrangements can be implemented with immediate effect – either with or without a stage 1 warning having been issued.***diverting the customer’s emails to a single point of contact;
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