The Civil Aviation Authority said there is ‘still a way to go’ for the industry to provide a smooth digital experience for all passengers.
Ryanair, Jet2.com and Tui have been rated as the worst major airlines operating in the UK for website accessibility
Its Airline Digital Accessibility Report, shared with the PA news agency, reviewed the websites of the 11 largest carriers operating in the UK. British Airways was the highest ranked airline, scoring nine out of 10 for accessibility and seven out of 10 for ease of use. “Today’s report highlights that there is still a way to go for the industry to provide a smooth digital experience for passengers, both on the technical front, but also in terms of ease of use.
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