'WE NEED TO DO BETTER AND WE WILL DO BETTER' Live Nation president Joe Berchtold apologized to Taylor Swift and her fans on Tuesday, January 24, during a US Senate hearing tackling the company's ticket selling fiasco for Swift's 'Eras' Tour.
her first in five years. Experts say Ticketmaster commands more than 70% market share of primary ticket services for major US concert venues.
Republican Senator Mike Lee said in an opening statement that the Ticketmaster debacle highlighted the importance of considering whether “Lack of competition Republican Senator Marsha Blackburn called Live Nation’s bot problem “unbelievable,” pointing out that much smaller companies are able to limit bad actors in their systems.“I’m not against big per se, but I am against dumb,” Republican Senator John Kennedy said, referring to Live Nation’s dominance in the ticket sales market. “The way your company handled ticket sales for Ms. Swift was a debacle, and whoever in your company was in charge of that should be fired.
“As long as Live Nation remains both the dominant concert promoter and ticketer of major venues in the U.S., the industry will continue to lack competition and struggle,” he told lawmakers.were behind the Taylor Swift debacle, and Berchtold asked for more help in fighting the bots that buy tickets for resale.
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